FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
📦 Where are your products manufactured?
At SAVREX, we design all our products and work with carefully selected production partners to ensure consistent quality. Each item is made to order and undergoes quality checks before being shipped.
🚚 How long does it take for my order to arrive?
Production time is typically 2 to 5 business days. Once shipped, most orders within the United States are delivered within 3 to 7 business days. You will receive an email with a tracking number as soon as your order is dispatched.
💳 What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, and other payment methods available during checkout. All transactions are processed through secure payment platforms.
♻️ Can I return or exchange a product?
Yes. If your product has a manufacturing defect or arrives damaged, please contact us and we will review your case to offer you the best solution. For more information, please refer to our Return Policy.
📏 How do I choose the correct size?
Each product includes a size guide. We recommend checking it before making your purchase to choose the option that best suits you.
📦 What do I do if my order arrives damaged?
If your order arrives damaged or has a manufacturing defect, please contact us within the first 7 days of delivery and include photos of the product and packaging so we can assist you quickly.
🌎 Do you ship internationally?
Currently, we primarily ship within the United States. Availability for other countries will depend on the product and destination during the checkout process.
📩 How can I contact SAVREX?
If you have any questions before or after making your purchase, you can write to us at:
support@thetitanhive.com
Our team will respond as soon as possible.
Find your answers here
How long does it take to ship my order?
📦 Orders are delivered within an estimated 5 to 8 business days , depending on destination and availability. You will receive a tracking number as soon as your order is shipped.
Can I return a product if I am not satisfied?
🔁 We accept returns only on non-personalized, non-electronic, and non-food items within 7 days of delivery , provided they are unused and in their original packaging. See our return policy for more details.
Customized products or supplements can be returned.
🚫 We do not accept returns or exchanges on:
, once the design has been approved by the client.
, for safety and hygiene reasons.
Claims will only be accepted in the case of manufacturing defects or damage during shipping.
What warranty do electronic products offer?
🔌 Electronic items include a limited warranty against manufacturing defects . We do not cover damage due to misuse or normal wear and tear. To qualify for the warranty, you must contact us within 7 days of delivery .
What are the available payment methods?
We accept credit and debit cards, PayPal, and other secure payment methods. All transactions are secure to ensure your security and confidence when purchasing.
Can I modify or cancel an order after placing it?
For logistical reasons, orders are processed quickly once confirmed. If you need to make a change, please contact us within two hours of purchase and we will do our best to help you.
Can I track my order?
Yes . Once your order has been processed and shipped, you'll receive an email with the tracking number and a link to monitor the shipment in real time.
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